FAQ

Orders
Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the steps to enter your shipping information and complete payment.

Q: Can I modify or cancel my order after placing it?
A: Please contact us as soon as possible. If your order hasn't shipped yet, we’ll do our best to assist you.

 

🚚 Shipping
Q: Which countries do you ship to?
A: We ship worldwide to over 150 countries.

Q: How long does shipping take?
A:

Standard Shipping: 10–25 business days

Express Shipping: 6–10 business days
Customs processing time may vary by country.

Q: Do you offer tracking?
A: Yes, all orders include a tracking number, which will be sent to your email within 24–48 hours after shipment.

 

💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options depending on your location.

 

Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for damaged, defective, or incorrect items. Please provide a photo as proof.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the product is incorrect or defective.

 

❓ Other Questions
Q: Will I have to pay customs fees or import taxes?
A: Import taxes may apply based on your country’s regulations. These fees are the buyer’s responsibility.

Q: I have a different question. How can I contact you?
A: Feel free to email us at 📧 chalermchai@megaqualitystore.com or Contact Us we’ll respond within 24 hours.