Exchange/Return

     We want you to be completely satisfied with your purchase. If there's any issue, we’re here to help.

 

Exchanges
We accept exchanges under the following conditions:
•    Request must be made within 30 days of receiving the item
•    Product must be unused, unopened, and in its original packaging
•    Customers are responsible for return shipping costs unless the item is defective or incorrect

📩 Please contact us before returning the item so we can assist you through the process.

 

Returns & Refunds
We accept returns if:
•    You received a damaged, defective, or incorrect item
•    The return request is made within 30 days of delivery
•    You provide proof of damage (e.g. a clear photo)

 

Once approved:
•    Refunds will be issued to your original payment method within 5–10 business days
•    In some cases, a partial refund or store credit may be offered without requiring a return

📦 Items Not Eligible for Return
•    Opened or used items (unless defective)
•    Perishable or health-related products
•    Final sale or clearance items

✅ Partial Refunds (If Applicable)
A partial refund may apply if:
•    Item shows signs of use
•    Item is not in original condition or packaging
•    Returned after 30 days

🚚 Shipping Notes
•    Shipping costs are non-refundable
•    Customers must cover return shipping
•    For returns over $75, please use tracked shipping
•    We are not responsible for lost return shipments

✉️ How to Request an Exchange or Return
Please email us at:
📧 chalermchai@megaqualitystore.com
or
Contact Us
Include:
•    Your order number
•    A brief description of the issue
•    Photos if the item is damaged

📦 Return Address : Provided upon request (for security purposes)

📌 Quick Return Steps
1.    Contact us within 30 days
2.    Send proof (if applicable)
3.    Wait for approval
4.    Ship item with tracking (if over $75)