Exchange/Return

     We want you to be completely satisfied with your purchase. If there's any issue, we’re here to help.

100% Money Back Guarantee if item not received

Exchanges
We accept exchanges under the following conditions:
•    Request must be made within 30 days of receiving the item
•    Product must be unused, unopened, and in its original packaging
•    Customers are responsible for return shipping costs unless the item is defective or incorrect

📩 Please contact us before returning the item so we can assist you through the process.

 

Returns & Refunds
We accept returns if:
•    You received a damaged, defective, or incorrect item
•    The return request is made within 30 days of delivery
•    You provide proof of damage (e.g. a clear photo)

 

Once approved:
•    Refunds will be issued to your original payment method within 5–10 business days
•    In some cases, a partial refund or store credit may be offered without requiring a return

📦 Items Not Eligible for Return
•    Opened or used items (unless defective)
•    Perishable or health-related products
•    Final sale or clearance items

✅ Partial Refunds (If Applicable)
A partial refund may apply if:
•    Item shows signs of use
•    Item is not in original condition or packaging
•    Returned after 30 days

🚚 Shipping Notes
•    Shipping costs are non-refundable
•    Customers must cover return shipping
•    For returns over $75, please use tracked shipping
•    We are not responsible for lost return shipments

 

Return Shipping Costs
•   Defective or Incorrect Items: If the return is a result of our error (you received an incorrect or defective item), Megaquality will cover all return shipping costs. Once we inspect and confirm the issue, we will reimburse the shipping fees to your original payment method.

•   Change of Mind: For other returns (e.g., if you changed your mind), the customer will be responsible for the return shipping costs.

 

✉️ How to Request an Exchange or Return
Please email us at:
📧 chalermchai@megaqualitystore.com
or
Contact Us
Include:
•    Your order number
•    A brief description of the issue
•    Photos if the item is damaged

📦 Return Address: 10/2 Moo 5, Khlong Tamru Subdistrict, Mueang District, Chonburi 20000, Thailand.

📌 Quick Return Steps
1.    Contact us within 30 days
2.    Send proof (if applicable)
3.    Wait for approval
4.    Ship item with tracking (if over $75)

 

"Refunds will be processed back to the original payment method (PayPal, Stripe, or Credit Card) within 7-14 business days after we receive and inspect the returned item."